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We are dedicated to safeguarding and respecting your privacy at Quest Dental.

This GDPR & privacy statement (along with our terms of business) specifies when and why we collect personal information, whether from our website, by phone, or in practice. It specifies how we use that information as well as the conditions which we may disclose it to others. Additionally, it details how we keep your information secure. 

To deliver you with the best possible dental treatment and attention, we must maintain personal information about you.


What data and information do we collect about you?

When you join the practice, you’ll be asked to provide personal information. The reason for this is so that we can provide you with the highest level of dental care. When you provide this information, you understand and give consent to our use of your personal data in accordance with this policy.  

The personal data includes:

  • Past and current dental and medical condition, as well as age, where you reside, phone number, and your medical doctor.
  • X-rays, before and after photos, and study models. 
  • Dental treatment that we have performed as well as treatment proposals and the costs of the services provided.
  • Dental notes of conversations and/or incidents about your care.
  • Consent to dental treatment.
  • Correspondence or notes regarding correspondence with other health care professionals relating to you and your medical/dental health.
  • Statistical data about your browsing actions and patterns on our website(s) – including date and time, treatment or services you viewed or searched for, length of visits on certain pages, page interaction (including scrolling and mousing over certain areas of the site), IP address, referring webpage, etc.

How do we obtain information?

The following are examples of ways you may give us information:

  • Filling out forms online or at our practice. 
  • Communicating with us through telephone, e-mail, social media, letter, or text (also known as SMS or iMessage). 
  • Click to call/message actions such as Google Ads, Facebook, and other ads.

Why do we keep information about you?

To provide courteous and competent dental care to our patients, we must maintain comprehensive and accurate personal information on them. To provide therapy and to guarantee that your care is managed and administered effectively, we must also manage personal data about you.


Who has access to your personal information?

To provide competent and secure dental treatment, we may need to share personal information about you with the following parties (outside of our dental staff):

  • Your medical provider
  • Hospital
  • Other healthcare providers of yours
  • Debt collectors

Disclosure is based on a need to know basis. Meaning, only those individuals and organizations that need to know in order to provide care to you will be provided with your information. Only the information that is needed to be shared will be disclosed. 

In rare instances when required by law, warrant, or other court order, your personal data may need to be disclosed to a third party. Outside of those instances, disclosure will occur only when we have your consent. 

At Quest Dental, data security and protection is of the utmost importance. We use administrative, electronic, and other security measures to protect the data we gather about you and to keep it safe from prying eyes and protected against unlawful processing, accidental loss, destruction, and damage.


For how long will we hold your information?

We keep your dental records for a minimum of 11 years or until age 25, whichever is longer. Retention periods can be altered as needed based on corporate or legal and regulatory requirements.


Your rights

  • Reminders for appointments and treatments, as well as any new changes in the clinic that might affect you, are all part of this.
  • You have the right to inspect and obtain a copy of the personal data that we maintain about you.
  • You have the right to complain about incorrect or missing information. We will do our best to make appropriate changes if needed. 
  • You have the right to ask us to remove your personal information, however you should be aware that we may be unable to remove all of it (for example, information about your dental treatment).
  • You have the right to ask us to limit or cease using your personal information, such as providing you reminders for appointments or informing you about our service. 
  • You are entitled to data portability, which may include giving your information to another Eugene dentist.
  • Comments, suggestions & concerns

If you have any questions or reservations regarding Quest Dental’s use and handling of your information, please contact our office.